How do I know that my credit card is secure when I order from your Web site?
We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order online, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.

Can I change my order?
Our goal is to ship your order as soon as possible. Therefore, we are unable to change your order once you have submitted it and before it is shipped.

How long does it take to receive my order?
Orders generally arrive within 2 weeks. If you have a problem with your order, please let us know.

How do I know if you received my order and when it has shipped?
If you have provided us with your e-mail address, you will receive an e-mail confirmation when we receive your order and when your order is shipped.

Why is sales tax added to the shipping and processing on my order?
The individual states tell us that we must tax shipping and processing charges. This is not a company policy but a state requirement.

I submitted my order and got an error message. Did it go through?
If you have provided us with your e-mail address, you will receive an e-mail confirmation when we receive your order. If you do not receive e-mail confirmation, you may either re-submit your order online or contact customer service toll free at 1 888 50 LAVON.

On my last order an item was back-ordered. When will this item be available to ship?
We receive most of our back-ordered items at our warehouse within 30 days of the date orders are placed. If there is delay in receiving the product, we will notify you by mail or e-mail.

How long does it take to receive a back-ordered item?
We notify you as soon as the manufacturer lets us know that the item is back-ordered. We will then let you know the estimated date that the item will be available.

I have moved and need to change my address.
Send both the old and new address along with your address change request, by calling us toll free at 1 888 50 LAVON, e-mail us at artgallerylavon@gmail.com, or by U.S. mail to: Cambridge Square Mall - 280 Route 9 North - Morganville, NJ 07751.

How do I return a product?
The product must be returned within 15 days of purchase.
Send the product and a copy of your receipt which includes all of your account information to: